Our services
Stay Reports
A Stay Report tells you how guests left your property. After each checkout we check the property against its own Reset checklist and send you a report with dated photos.
What it is
What it is
A Stay Report is a check of your property after each checkout. It's scheduled from your booking calendar, so each checkout gets its check without you booking them one at a time.
We walk a focused list built from your property's custom Reset checklist. Each room's new photo sits beside its photo from your last Reset, both dated, so changes are easy to see.
Guest damage is recorded with photos, a note and whether the guest caused it. Anything that needs attention is marked Action Needed, with the next step.
The Stay Report is offered in select areas, with any plan. On properties with Turnover Cleaning, every clean also starts with a check for guest damage.
How it works
How it works, step by step
01
Add the Stay Report to your plan after your free walk-through.
02
After each checkout on your booking calendar, a Stay Report is scheduled for your property. If the booking is cancelled, the check is cancelled too.
03
We walk the property's Stay Report list and photograph each room.
04
Anything that needs a repair gets its next step: scheduled within your per-repair limit, done on your next Reset, or estimated first.
05
You get the Stay Report with photos: AllSet when nothing was found, or Action Needed with the details.
What we check and do
What we check and do
- Every room on your property's Stay Report list, with a dated photo
- Each room compared with its photo from your last Reset
- Guest damage, with photos and a note on whether the guest caused it
- Anything that needs attention before the next guest
What you get
What you receive
- A Stay Report after each checkout, in your inbox and in the customer app
- Dated photos of any guest damage, beside the same room at your last Reset
- The next step for every finding, so nothing waits on a phone call
Who it suits
Who it suits
- Owners who want to know how every guest left the property
- Property managers who need dated photos of guest damage
- Out-of-town owners with frequent bookings between Resets
How it fits together
How it fits with the rest of your care
The Stay Report covers the time between Resets. The Property Reset still does the full maintenance walk on its own schedule.
With Turnover Cleaning, the Stay Report is done right after checkout, before the clean.
Repairs found on a Stay Report are handled the same way as repairs found on a Reset, within your per-repair limit.
See it in practice: view a sample report or see all services.
One team, one app, one report
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Ready to get your property Allset?
Schedule a free walk-through: we look at everything your property needs, build its own Reset checklist, and send you a custom quote.