Frequently Asked Questions

Complete property care for short-term rentals: Property Resets and maintenance, repairs, Turnover Cleaning, Stay Reports, and hot tub and pool care, with lawn care starting in 2027. One local team, one customer app, and a clear report after every Reset.

Yes. Allset Property Care is our new name, with the same local team, phone number and email. Our legal name is still Allset Maintenance & Handyman, LLC, and you'll see it on agreements and invoices.

Hot Springs, Hot Springs Village, Lake Hamilton, Benton, Little Rock, and nearby areas. Ask us if you're not sure.

Schedule a free walk-through. We walk your property room by room, build its own Reset checklist, look at its cleaning, hot tub and pool, and lawn needs, and send you a quote that shows exactly what we check in every room. We don't need access to every area for the walk-through.

No. The property needs to be vacant and accessible on the walk-through date, and you tell us how we get in.

By your property's size, features, and what's included in your plan. Every quote is custom and comes after the free walk-through.

A recurring maintenance visit for your property. We handle preventive care, complete repairs on the spot, and send you a photo-documented status report after every visit.

No. A Reset is a maintenance and guest-readiness service, not a professional assessment of a property's condition, code compliance or safety, and it carries no warranty of condition. Specialty work is referred to or coordinated with qualified providers when required.

Most rentals are on a monthly schedule. We'll recommend a cadence based on your property and how often guests stay.

No — every property gets a plan built around its size, features, and needs.

Typical tasks include HVAC filter changes, smoke & CO detector tests, running every faucet and drain, hardware checks, and other routine upkeep. Your plan lists exactly what's included.

Yes. Every visit includes room-by-room photos, and they're all in your report.

It goes in your report, marked either Monitoring (we're watching it between visits) or Action Needed (it needs a decision from you).

Monitoring means we're watching something between visits. Action Needed means it needs your decision or a repair.

Yes. If we can fix it during the visit, we do. We arrive equipped for the repairs a short-term rental calls for. Repairs that need parts we don't have on site, or a specialist, are quoted first.

Approve it right from your report, request it in the customer app, or call or text us. You can request work even while guests are staying.

Urgent is for real urgency: something dangerous, something causing damage to the property, or something that keeps the property from taking guests. We do all we can to get there fast. If we can't in time, we schedule it at high priority or refer another qualified provider.

Yes, when the schedule allows. Recurring customers come first, so timing can be limited.

Repairs, hardware and door adjustments, drywall and carpentry, and fixture swaps. Tell us what you need.

We protect the schedule for our recurring Reset customers first.

Yes. Turnover Cleaning gets your rental clean between guests, with a room-by-room checklist and photos at every clean.

Yes. Turnover Cleaning is its own plan. Choose it on its own, or with the Property Reset.

We bring the cleaning supplies. You supply the linens and towels.

Yes. We do the laundry on site, in the property's washer and dryer, as part of every clean.

From your booking calendar. Each clean is scheduled from a checkout, between the checkout and the next check-in, so you don't have to book them one at a time. You can request an extra clean in the customer app.

Yes. Every clean starts with a check for guest damage. With the Stay Report add-on, you get a Stay Report with photos after each checkout.

Yes. Your first clean is a deep clean, so every turnover after it starts from a clean baseline.

One clear price per turnover, quoted after the free walk-through.

A check of your property after a guest checks out. We walk a list built from your property's own Reset checklist, photograph each room beside its photo from your last Reset, and record any guest damage. You see how guests left the property, and anything that needs a repair is marked Action Needed.

From your booking calendar: each checkout gets its Stay Report, so you don't book them one at a time.

The Stay Report is offered in select areas, with any plan. Ask us about your property. With Turnover Cleaning, every clean also starts with a check for guest damage.

Yes. Every Property Reset includes a visual check of the hot tub (cover, water, equipment) and the pool (water, equipment, gate).

Yes, with weekly care: Weekly Hot Tub Care (chemical balance, filter, cover) or Weekly Pool Care (cleaning, chemical balance, equipment check).

Its own visit every Thursday, whatever the bookings. A property with both a hot tub and a pool gets one visit for both.

Weekly pool care pauses while the pool is closed and picks up again when it reopens.

By the hour. Repairs done during a Reset, and anything you add to a Reset during the month, are billed hourly. If it can be done on site during the Reset, we do it right then.

You do, on your quote. Each repair within your limit is done without asking. You can also choose to approve every repair yourself.

We pause, send you an estimate, and wait for your OK.

It's now part of every Property Reset plan: the repair limit you set does what Managed Care did, with no separate plan.

No. For work outside what we do, we line up qualified local vendors and manage the job for you.

Vendors only get authorization for their specific job — never your full budget.

No. Allset bills for actual jobs and never holds your money in advance. We're a maintenance and coordination company, not a property manager.

Lawn care is coming in 2027. You can reserve your spot now.

Tick Lawn care (2027) when you schedule a free walk-through, reserve it in the customer app, or call or text us.

No. Reserving is free and there's no charge. Reserved customers are quoted first, before lawn care starts in 2027.

Yes — we handle portfolios of any size, with per-property schedules and reports.

Yes. Scope, pricing, and spending limits can differ by property.

Yes — reports are written to be forwarded to owners as-is.

Yes. Several customers can share a property in the customer app, so the owner and the manager both see its reports.

Send us your property list once. We collect access details and set up schedules from there.