Legal
Privacy Policy
Last updated: October 6, 2026
Allset collects only what it needs to schedule, do and report on work at your properties. It does not sell personal information.
What we collect
| Type | Examples | Why |
|---|---|---|
| Contact info | Name, company, email, phone | Scheduling, reports, estimates, invoices |
| Property info | Address, layout, rooms, amenities, consumables (filter sizes, bulb types) | Planning and doing Resets |
| Access info | Door codes, gate codes, lockbox notes | Getting into the property; kept in access-restricted records, visible only to assigned staff |
| Booking calendar | Check-in and check-out dates from your iCal link | Scheduling around guests; guest names are not needed or kept |
| Photos and notes | Room, exterior and amenity photos; technician notes | Documenting each visit in your Property Status Report |
| Approvals and portal activity | Approved estimates, emailed codes, login times | Recording what was authorized and keeping accounts secure |
| Website forms | Name, email, phone, message from the contact or walk-through request form | Answering your request |
| Staff time records | Clock in/out for Allset employees | Payroll |
How we use it
- To provide, schedule, bill and improve our services
- To send service messages: reports, estimates, approval codes and alerts. An admin reviews customer messages before they are sent.
- To protect property, staff and accounts, and to meet legal, tax and insurance duties
Who we share it with
- Service providers that run our systems, only as needed: app hosting and database (Supabase), website hosting (Vercel), email delivery (Resend), business email (Microsoft 365), billing and accounting (Jobber, QuickBooks Online), and website analytics (Google Analytics).
- Specialty providers we coordinate for your property (for example, for a repair within your repair limit), limited to what that job needs.
- People you authorize, such as approvers or co-owners you add to a property.
- When required by law, or to protect rights and safety.
Website analytics
We use Google Analytics to understand site traffic on our public website pages (for example, which pages are visited and how many quote and walk-through requests are sent). It is never used in the customer portal, staff apps, quote links or reports. We send it no names, emails, phone numbers or addresses, and Google signals and ad personalization are turned off. Google Analytics uses cookies; you can block them in your browser.
Photos
Photos are taken to document the property's condition. Technicians avoid photographing people and personal belongings of guests where possible. Photos are shared only with the property's customers and approvers, and are not used in marketing without your written OK.
Security
We use role-based access, encrypted connections, and secure sign-in for staff. Technicians see only what their assigned jobs need and never see pricing. No system is perfectly secure; tell us right away if you suspect a problem.
Retention
We keep property records, reports and photos while you are a customer, and afterwards for as long as needed to give you a full property history and to meet tax and insurance requirements. Website form leads that don't become customers are deleted when we no longer need them. You may ask us to delete data sooner, unless we must keep it by law.
Your choices
- See, correct or download your information through the portal or by contacting us
- Ask us to delete your account or data
- Unsubscribe from any marketing message
- Remove your booking calendar link at any time
Children
Our services and portal are for businesses and adults. We do not knowingly collect information from children under 13.
Changes and contact
We will post updates here with a new date. Questions: james@allsetar.com · (501) 651-0594 · Allset Maintenance & Handyman, LLC, Arkansas.