Our services
Repairs
If we can fix it during the visit, we do. Everything else is reported with photos, you approve it from your report or request it in the customer app, and we schedule it by how soon it's needed.
What it is
What it is
A Quick Repair is a repair completed during the visit, found and fixed in the same trip, and documented in your report with before and after photos. We arrive equipped for the repairs a short-term rental calls for, and we do not leave a Quick Repair for later when the materials and tools are on site. Quick Repairs are billed by the hour, like any other repair.
Repairs that need parts we don't have on site, more time, or a specialist are reported and estimated first. You approve them from the report, and each one becomes a repair job for your property.
Each repair carries how soon it's needed: Urgent, Before next guest, Next available opening or Next Reset. Urgent is kept for real urgency: something dangerous, something causing damage to the property, or something that keeps the property from taking guests.
We also take one-time repair and handyman jobs when the schedule allows. Our recurring customers come first, so availability is limited, and we will be upfront about timing.
How it works
How it works, step by step
01
While walking the property, we repair what we can right there, using the tools and materials we carry. Each Quick Repair gets a before photo, an after photo and a note on what was done.
02
Anything we can't finish goes in your report as Action Needed, with a photo, a note and how soon it's needed.
03
You approve repairs from the report, one at a time or all together. You can also request work in the customer app, including Urgent and Before next guest requests, even while guests are staying.
04
Next Reset repairs are done on your next Reset. Before next guest and Next available opening repairs get their own visit between Resets.
05
Urgent repairs get an urgent visit. We do all we can to get there fast. If we can't in time, we schedule it at high priority or refer another qualified provider.
06
Finished repairs show in your report under Approved Repairs Completed, with before and after photos.
What we check and do
What we check and do
- Hardware, fixtures, doors, cabinets, caulking and similar upkeep common to rentals
- Drywall and carpentry
- Fixture swaps
- Repairs that need no parts are done on the spot; repairs that need parts are done when the parts and time are available
- A Quick Check of the property on every repair visit, so its status stays current
- Anything outside our work or license is referred to, or coordinated with, a qualified provider
What you get
What you receive
- Quick Repairs listed in your report with before and after photos, shown as a blue Quick Repairs count
- Estimates for repairs that could not be finished, which you approve from the report
- Approved repairs scheduled by how soon they're needed, and documented when they're done
- Repairs within the per-repair limit you set done without waiting for your approval, or every repair approved by you first if you prefer
Who it suits
Who it suits
- Owners who want problems fixed, not only reported
- Property managers who want fewer follow-up trips and calls
- Owners with a specific repair or project before a guest stay
How it fits together
How it fits with the rest of your care
Quick Repairs can be made during any Property Reset, billed by the hour, so problems are fixed on the same trip.
Stay Reports and Turnover Cleaning catch guest damage after checkouts, so repairs can be planned before the next guest.
Every Reset plan has a per-repair limit you set. Repairs within it are done and billed by the hour without asking; above it, you get an estimate first.
If a one-time job turns into wanting ongoing care, it's a natural start for a Property Reset plan.
See it in practice: view a sample report or see all services.
One team, one app, one report
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